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Refunds

Last updated 17 October 2026

If DiskCity isn't right for you, you get your money back. You don't need to give a reason.

The policy

  • Ask within 14 days of your purchase and we refund the full amount.
  • Write to support@diskcity.app from the address you bought with, or reply to your licence email. Include your licence ID or the payment ID from your receipt if you have it.
  • Dodo Payments, our merchant of record, returns the money to your original payment method. Banks usually take 5 to 10 business days to show it.
  • After a refund, please stop using the licence key. The free scan keeps working.

After 14 days

Write to us anyway if something went wrong, such as a duplicate purchase or a licence that never arrived. We'll sort it out.

Things a refund doesn't undo

Items DiskCity already removed stay removed; rebuildable items come back the way the cleanup log describes. Personal files stay in the Recycling Yard for their full 30 days.